Public Service Department Official Portal (2025)

Effective August 2012, a change of bank account for pensioners / pension recipients is allowed only once a year. Each application must be enclosed with a Bank Account Change Request letter, which can be downloaded from http://www.jpapencen.gov.my/penukaran_akaun.html

Once complete, the letter can be mailed to the address listed below:

Retirement Fund (KWAP)
Skytech Tower 2, Jalan Teknokrat 2,
Cyberjaya, 63000 Cyberjaya,
Selangor, Malaysia

• Scheme A
• • Monthly automatic payment into a private bank account, either a savings or a current account.
  • Pensioners have spouses who marry while they are still in service (i.e., a spouse who is eligible for a derivative pension after the pensioner’s death)
• Scheme B
• • Monthly payments to pensioners or pension recipients are made by crediting their bank accounts. However, before the pension money is credited to the account, the recipient must sign the pension claim form at any selected bank branch.
  • Single pensioners/ pension recipents (single/widower/widow) and NO ONE else will receive the pension derivative after the death of the pensioners/pension recipents.
  • Pensioners who are infirm, disabled or children under the age of 12.
  • For retirees/pension recipients who are unable to attend the bank every month, a Personal Representative can be appointed by using the JPA.BP.SKP.B07: Appointment of Personal Representative For Pensioner or Pension Recipient Form and JPA.BP.SPT.B06: Bank Account Information Of Pension Recipient Form (allowed to use individual or joint accounts).
• Delegated Scheme A (with an application)
• • Pensioners/ pension recipents (single/widower/widow) and NO ONE else will receive the pension derivative after the death of the pensioners/pension recipents.
  • Pensioners/pension recipients can change their pension payment method from Scheme B to Delegated Scheme A (Automatic Crediting to the Bank) if a Personal Representative is appointed using the JPA.BP.SKP.B08: Application For Scheme A Representative Appointment form (only individual accounts are allowed).

Applications can be made by completing the Funeral Arrangement Assistance form

http://www.jpapencen.gov.my/borang/bmj/Borang_BMJ-BM-2022.pdf

1. Bank Muamalat (M) Berhad
2. Malayan Banking Berhad (Maybank)
3. Bank Simpanan Nasional
4. Affin Bank Berhad
5. CIMB Bank Berhad
6. Bank Islam Malaysia Berhad
7. Public Bank Berhad
8. Alliance Bank Berhad
9. RHB Bank Berhad
10. HSBC Bank Malaysia Berhad
11. Bank Kerjasama Rakyat (Malaysia) Berhad
12. Hong Leong Bank Berhad
13. Agro Bank Berhad

The amount of Ex-Gratia Payment Upon Death is based on the service duration that can be calculated as follows:

1/30 x (substantive pay + *fixed allowance) x 90 days

1. Fixed Premier Post Allowance
2. Fixed Entertainment Allowance
3. Fixed Public Service Allowance
4. Fixed Housing Allowance

Conditions that need to be complied with before applying for the early grant of the 90-day cash award are:

1. The period of service that can be taken into account shall not be less than 15 years, subject to Regulations 5, 6 and 7, Pension Regulations of 1980;
2. Has reached the age of 45 years, as specified in Service Circular Number 13 Year of 2002: Document of Public Servant’s Date of Birth;
3. The amount of accumulated annual leave before redemption must be at least 90 days;
4. Free of any criminal proceedings or disciplinary action;
5. Obtain a recommendation from the Head of Department;
6. The early grant of the GCR cash award can only be made ONCE throughout the service.

The application for the early grant of the GCR cash award must be submitted to the Pension Division, Public Service Department (PSD) through the Head of Department.

The application procedure for the early grant of GCR cash award is explained in Section PP.1.3.4: Cash Award in Lieu of Leave Grant.

Yes. Officers who opt for the EPF Scheme are also eligible to make early redemption of the GCR cash award if the prescribed conditions have been met.

Note:

The calculation of GCR for officers who opt for the EPF Scheme started on 1 November 2004.

Head of Department shall —

1. Ensure the accumulation of GCR made throughout the service period is correct and orderly as required by the section currently in force;
2. Ensure evidence of GCR accumulation is recorded and verified (signature and date of verification) in the officer's leave statement book;
3. Ensure that the GCR accumulated should be at least 90 days;
4. Record the approval of early redemption of the GCR cash award in the Government Service Book (BPK) of the officer as follows:
5. “The officer has been approved for the early grant of the GCR cash award on …………………………… [specify the date of approval by the Public Service Department of Malaysia (JPA)] in the amount of RM ……………….”.;
6. Using the GCR Calculation System application that can be downloaded from the portal at www.jpapencen.gov.my for the purpose of accurate GCR calculation at the end of the service; and
7. Submit an application for early grant together with certified copies of the BPK the Leave Statement to the Pension Division, PSD.

The implementation of the early grant of GCR cash awards is subject to the acceptance of Section PP.1.3.4 by the respective Authority.

The Head of the Department of the relevant Authority that adopts Section PP.1.3.4 shall consider the application and pay the early grant of the GCR cash award to the respective officer.